Force quit the app, then open it again
- iPhone, iPad, iPod touch: Force the app to close.
- Apple Watch: With the app open, press and hold the side button to show the power options. Then press and hold the Digital Crown to quit the app.
- Apple TV: Double press the TV/Home button and swipe left or right to find the app with the issue. Then swipe up to close the app. You can’t force apps to quit on Apple TV (3rd generation).
If you still can’t open the app, try some of these basic troubleshooting steps: Restart your Mac and try booting into Safe Mode. Once in Safe Mode, try launching the app to see if it works. If it does, there must be a third-party process getting in the way of the Chrome app. Failing that, startup from your Mac OS X installation disc (insert it, then restart while holding down the 'C' key). After the startup process is complete, go to the 'Utilities' menu and select.
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Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch or Apple TV. Then open the app to see if it works as expected.
Check for updates
Make sure that your device has the latest version of iOS or iPadOS, watchOS or tvOS. Then check for app updates.
- iPhone, iPad, iPod touch or Apple Watch: You can manually update apps. You might need a Wi-Fi connection to update some apps on your iPhone, iPad or iPod touch.
- Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. If you don't have automatic updates turned on, you can open the App Store, go to the Purchased tab, and open an app's product page to see if an update is available.
Reinstall the app
- iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.
- Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Press Play/Pause, then select Delete. Open the App Store and redownload the app. Some apps require subscriptions for activation. If you can't activate the app or you don’t remember your sign-in information, contact the app developer.
- Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll to the app you want to remove, then tap it. Turn off Show App on Apple Watch, and wait for it to disappear from your watch's Home screen. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install.
Contact the app developer
If you're having an issue with an Apple app, contact Apple Support. If it's a third-party app, contact the app developer.
Learn more
- Get help with unfamiliar charges and in-app purchases.
- If you can’t install or update an app, or if it’s stuck waiting, learn what to do.
- Get help with audio, video, or power on Apple TV.
Dec 16, 2020 • Filed to: Solve Mac Problems • Proven solutions
'I was trying to use MS Word, but it crashed unexpectedly. Now my Microsoft Word will not open on my Mac, and I don't know what to do. I keep trying to open different files, but every time, it crashes after a few seconds. How can I fix it?'
Just like any other software program, MS Word is also susceptible to issues. You will find unlimited queries on forum sites asking, 'why won't my Word document open on my Mac.' Most of the people have no idea why their Microsoft Word stopped working randomly. If you are also facing a similar situation, you will have to look for an appropriate solution to fix this issue.
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In this article, we will discuss the potential fixes that can resolve the Microsoft Word, not working issue.
Part 1. Why Won't Microsoft Word Open on Mac Computer?
As MS Word is a widely used program, a malfunction could get tragic real soon. Before you get to solutions, you must go through the reasons for this problem first. The common causes of these issues are.
- Inappropriate shutdown or system crash
- Shift + Delete, and the file is deleted permanently from the device.
- Formatted drives
- Damaged and corrupted files
- Virus or malware attack
Unless you have a brief idea about what caused the problem, you won't be able to steer away from the common errors. The user's listed common symptoms that lead to the 'word won't open on my Mac' issue are given below:
- The application keeps closing without any warning.
- MS Word encounters an unknown issue and needs to close.
- Erase, Install, or re-install factory version of OS X
- MS Word file can't open due to an error.
Related: Further, read and get 8 specific solutions to 'Word Keeps Crashing Mac.'
When you face a situation like this, don't pain and look for solutions on the internet. If you are lucky, then you'll come across real fixes soon. Otherwise, you might have to struggle to find an ideal fix.
Part 2. How to Fix 'Microsoft Word Not Opening Mac'?
With so many versions and updates on MS Word, it can get hard to simplify the solutions for all versions. Here is a summarized list of solutions that can work when Microsoft Word is not opening on Mac. All these methods are useful and easy to carry out. So, give them a try one by one.
Solution 1. Remove Word Preferences to Open Frozen Word
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Sometimes, it is the random words combination or special characters that lead to such issues. It can be resolved if you follow the steps below.
- Open library and type Library in the Go to the Folder and hit the Go button.
- Look for a folder that says 'Preferences.' This folder contains the preferences file you set for the MS Word program.
- Open the folder, search for a file named- 'com.microsoft.Word.plist,' and move the file to the desktop. Now, try opening the Word file and see if the problem persists. If it does, then move the file to its original location and move on to the next step.
- Exit every Microsoft program running on your Mac and click on the Word option in the Apple Menu. Tap on the 'Preferences' option from the list.
- Choose the File Locations option and select the 'User templates.'
- Locate the file which saved as Normal and moves it to the desktop.
Solution 2. Open and Repair Microsoft Word
Everyone knows how to open Microsoft Word on Mac, but we do not talk about just opening and closing the files. You can also repair the MS Word files with the following steps.
- Start MS Word and click on the File menu. Choose the Open option, and it will open up a dialog box where you can select the Word file which needs repair.
- While you are selecting the file, at the right bottom side of the window, choose the Repair option and click on the Ok button.
The Mac utility will automatically repair the not opening Word file, and you will be able to use it now.
Solution 3. Run Disk Utility to Repair Word
Besides the above methods fail, you can also run the Disk Utility to repair the Word file if the Microsoft Word is not opening on your Mac computer.
- Inside the Go menu, choose the Utility option and start the Disk Utility program.
- Ensure that you choose the Primary hard disk of your Mac and then click on the 'First Aid' tab.
- You will get a pop-up option that asks you to run First Aid on the drive. Hit the Run option, and the Disk Utility will repair the Disk volume errors and permissions issues.
When the process finishes, click on 'Done' and check whether the problem is fixed or not. There are maximum chances that the problem will be resolved. But if MS Word is still not responding correctly to commands, then there is one 100% guaranteed solution left to recover your Word Documents.
Solution 4. Recover Not Opening Word Files on Mac
While you are trying to repair the drive and Word files, it is common that the solutions don't work as expected, and the files get deleted from Mac. Here is the perfect solution if getting stuck in such circumstances without any recovery option.
The best tool available for Word file recovery on the internet is Recoverit Word Recovery software. This software is capable of recovering various kinds of deleted or lost data. For example, Word documents, PowerPoint, Excel files, PDF, photos, videos, songs, audios, and many more. It is a faster, easier, and 100% secure data recovery tool with the market's highest recovery rate.
How to Fix Microsoft Word Won't Open on Mac
Now, let's have a look at the simple steps on Word document recovery. You only need to launch the Word file recovery software and do a few clicks.
Step 1: Select a location storing the Word file.
To recover the not opening document caused by accidental deletion, you need to select the drive where the data files are lost. Then, click the 'Start' button.
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Step 2: Scan the Word location for files
Typically, the software will run an all-around scan and search for the lost and deleted files on the entire drive. If you perform an emptied trash recovery or HFS+ data rescue, you can even try the deep scan mode.
Step 3: Preview and recover Word documents.
When the scan completes, the files will be listed on the screen. The software will sort out the files according to format to make the search easier. You can select multiple files at a time and have a preview of them.
Part 3. Tips Against 'Microsoft Word Won't Open on Mac.'
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If you don't want to go through this problem, you should have to take care of a few things. This way, you will be successful in avoiding the Microsoft Word won't open on Mac issue in the future. So, here are some tips that you need to follow:
- Avoid relying on automated tools to clean up the cache or redundant files on your Mac. These tools often end up deleting the important files on the device.
- In case you use the Command Line to delete a file, be careful as a single mistake can lead to bigger issues.
- Never format a drive before creating a backup; otherwise, you might end up losing important files.
- Stay focused while partitioning the drives on your Mac. Improper partitioning can lead to corruption of data files stored on the drive.
- Avoid rushing commands on MS Word. If you pass on multiple commands at once, then Word might get confused, and the file might become inaccessible due to some random mistake.
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Even a little mishandling can lead to major working issues in MS Word. Instead of worrying about how you can rescue the data, try keeping the data safe on the first hand.
Now you know how to open Word on Mac along with the process of repair. And if you are facing a dilemma and then want to recover Word files, you can always think of using Recoverit Data recovery software.
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